PinchingPennies

Saving money to pay off student loans and consumer debt

Chase is making changes

I just noticed that Chase charged me a service fee on my “free” checking account. Gave them a call and they claimed to have sent me an updated ToS with the fee change. So I can either do a monthly direct deposit into that account or keep $1500 on hand. I sit here wondering why my monthly money transfer doesn’t count as direct deposit. If the definition is an automatic ACH transfer each month, my GIRO transfer should be equivalent, after all I do pay a monthly service fee on that transfer.

Guess this means another call to Chase.

You know, if they didn’t act so sneaky, I probably wouldn’t hate them so much.

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May 3, 2011 Posted by | Hidden Costs, Unexpected Expenses | , | Leave a comment

Thrifty car rental guarantees what again?

I am having a run of horrible luck with businesses lately. Today it is Thrifty’s turn.

I booked a flight to Philadelphia for a few days to visit the husband’s family and meet our new niece. Since they live in the burbs, we need a rental car for while we are there. So I head to Travelocity to figure out which car rental agency to use. Travelocity comes back with a 4 day rental at $151.95 plus tax from Thrifty car rental, coming to a total of $181.11. Since I prefer to go right to the source instead of using a third party, I visited Thrifty.com and reserved a car. I didn’t notice until I confirmed the reservation that the $181.22 rate did not include taxes and so the price of the car was quite a bit higher there than at Travelocity.

Fortunately Thrifty.com has a “best rate guarantee” written boldly across their website.

Thrifty's Best Rate Guarantee

Thrifty's Best Rate Guarantee

So I submit a claim with all the information needed for their employees to find the fare I did and it was D.E.N.I.E.D. The email I received stated that Travelocity’s weekly rate is the same as theirs. Well, that is nice but I am only renting for 4 days.

I respond to their email with exact details from Travelocity’s site.

Review the Total

Thrifty Car Rental Standard Special rental, 4 day(s) at $29.44/weekend includes unlimited miles/kilometers.
Weekend Daily Rate
2 weekend day(s) @ $29.44 $58.88
2 extra day(s) @ $43.69 $87.38
1 extra hour(s)@ $5.69 $5.69

Subtotal $151.95
Taxes and Fees $29.16

Total due at rental counter: $181.11

And this time, I get the following response to my email:

Thank you for your email

Presently, your rental does not match the BRG Terms and Conditions.

Patrice

Thrifty.com Help Desk

Every time I get responses like this, I think of John Grisham’s book, The Rainmaker. As if they are the insurance company that automatically denies the claims hoping people will go away. Well, I am sick on the couch so I am not going away. I asked Thrifty customer service to explain what portion of the T&C my claim violated. I’ll see if they have an answer for that one.

August 15, 2009 Posted by | Hidden Costs | , , | Leave a comment